Shipping Policy
Information about order processing, delivery, tracking, preorder shipments, and related shipping questions.
At a Glance
This summary does not replace the full policy below.
Order Processing
Orders are processed according to the current fulfillment schedule.
Processing times may vary during collection launches, high-volume periods, preorder releases, holidays, and operational disruptions.
Shipping Methods
Available shipping methods and rates are displayed at checkout based on destination, order contents, and current store configuration.
Shipping Rates
Shipping charges are calculated according to the method and destination shown at checkout.
Tracking Your Order
When tracking information becomes available, it may be provided through the order confirmation or shipment notification associated with the purchase.
Tracking activity may take time to update after a shipping label is created.
Track Your OrderPlease Check Your Shipping Address Carefully
Customers are responsible for entering complete and accurate shipping information during checkout. If an address correction is needed, contact Client Services as soon as possible.
Order Changes
Requests to change shipping address, shipping method, product, size, color, or quantity must be reviewed based on the current status of the order.
Preorder Shipping
Preorder products are fulfilled according to the estimated fulfillment information shown on the applicable product page.
Preorder windows may vary by product. Customers should review the specific product page before ordering.
Preorder InformationReady-to-Ship + Preorder Items
Orders containing both ready-to-ship and preorder products may be handled according to the store's current fulfillment configuration.
Possible business rules may include shipping together once all items are ready, or shipping separately.
Delivery Estimates
Any delivery estimate shown at checkout or by a carrier is an estimate, not a guaranteed arrival date unless expressly stated otherwise.
Delivery may be affected by carrier delays, weather, holidays, address issues, customs, and regional disruptions.
Delays
Occasional shipping or carrier delays may occur outside the direct control of Inherited Wealth. If a significant issue affects an order and information is available, customers may be contacted using the details associated with the order.
Package Marked Delivered but Not Found
- Confirm the shipping address on the order.
- Check the surrounding delivery area.
- Check with household members, building staff, neighbors, or mailroom where appropriate.
- Review carrier tracking details.
- Contact Client Services if additional assistance is needed.
Lost or Missing Packages
If tracking indicates an issue or a package appears to be lost in transit, contact Client Services with your order number, shipping address, tracking information, and any relevant details.
Any available resolution will depend on the circumstances, carrier information, and applicable store policy.
Failed Delivery or Return to Sender
Packages may be returned because of an incorrect or incomplete address, failed delivery attempts, refusal, carrier restrictions, or other delivery issues.
International Shipping
If international shipping is available, the final policy may address eligible destinations, shipping methods, transit estimates, customs, duties, taxes, brokerage, and restricted items.
Duties, Taxes & Customs
International duties, taxes, customs charges, or brokerage fees may apply depending on destination and order configuration.
Shipping Restrictions
Some products or destinations may be subject to shipping restrictions.
Collection Launches
Higher order volume may affect processing during major collection releases. Any specific launch-related processing guidance should be communicated at checkout, on the product page, or through order communications.
Order Confirmation Is Not Shipment Confirmation
An order confirmation acknowledges that the order has been received. A shipment notification indicates that shipping information has been generated for fulfillment. These are two distinct stages of your order.
Need Help With a Delivery?
Have your order number and tracking information available when contacting Client Services.
This Shipping Policy may be updated from time to time to reflect operational, legal, or service changes. The version posted on this page is the current version unless otherwise stated.