Client Services

Shipping Policy

Information about order processing, delivery, tracking, preorder shipments, and related shipping questions.

Last Updated: [Insert Date]

At a Glance

Order Processing
[Insert Processing Window]
Shipping Methods
[Insert Methods]
Tracking
Provided when available
Preorders
Ship per product-specific fulfillment window
International
[Insert Status]

This summary does not replace the full policy below.

Order Processing

Orders are processed according to the current fulfillment schedule.

Standard Processing Window[Insert Confirmed Processing Window]

Processing times may vary during collection launches, high-volume periods, preorder releases, holidays, and operational disruptions.

Note: Order processing time is separate from carrier transit time.

Shipping Methods

Available shipping methods and rates are displayed at checkout based on destination, order contents, and current store configuration.

Standard[Insert Details]
Expedited[Insert Details If Offered]
International[Insert Details If Offered]

Shipping Rates

Shipping charges are calculated according to the method and destination shown at checkout.

Complimentary Shipping[Insert Threshold If Offered]
Flat Rate[Insert Rate If Offered]
Expedited[Insert Structure If Offered]

Tracking Your Order

When tracking information becomes available, it may be provided through the order confirmation or shipment notification associated with the purchase.

Tracking activity may take time to update after a shipping label is created.

Track Your Order

Please Check Your Shipping Address Carefully

Customers are responsible for entering complete and accurate shipping information during checkout. If an address correction is needed, contact Client Services as soon as possible.

Important: Address changes cannot be guaranteed once an order has entered processing or fulfillment.
Contact Client Services

Order Changes

Requests to change shipping address, shipping method, product, size, color, or quantity must be reviewed based on the current status of the order.

We will review requests where operationally possible, but changes cannot be guaranteed after an order is submitted.

Preorder Shipping

Preorder products are fulfilled according to the estimated fulfillment information shown on the applicable product page.

Estimated Fulfillment[Product-Specific Window]

Preorder windows may vary by product. Customers should review the specific product page before ordering.

Preorder Information

Ready-to-Ship + Preorder Items

Orders containing both ready-to-ship and preorder products may be handled according to the store's current fulfillment configuration.

[Insert Confirmed Mixed-Order Policy]

Possible business rules may include shipping together once all items are ready, or shipping separately.

Delivery Estimates

Any delivery estimate shown at checkout or by a carrier is an estimate, not a guaranteed arrival date unless expressly stated otherwise.

Delivery may be affected by carrier delays, weather, holidays, address issues, customs, and regional disruptions.

Delays

Occasional shipping or carrier delays may occur outside the direct control of Inherited Wealth. If a significant issue affects an order and information is available, customers may be contacted using the details associated with the order.

Package Marked Delivered but Not Found

  1. Confirm the shipping address on the order.
  2. Check the surrounding delivery area.
  3. Check with household members, building staff, neighbors, or mailroom where appropriate.
  4. Review carrier tracking details.
  5. Contact Client Services if additional assistance is needed.

Lost or Missing Packages

If tracking indicates an issue or a package appears to be lost in transit, contact Client Services with your order number, shipping address, tracking information, and any relevant details.

Any available resolution will depend on the circumstances, carrier information, and applicable store policy.

Failed Delivery or Return to Sender

Packages may be returned because of an incorrect or incomplete address, failed delivery attempts, refusal, carrier restrictions, or other delivery issues.

[Insert Confirmed Return-to-Sender Process]

International Shipping

Current International Shipping Status[Insert Confirmed Status]

If international shipping is available, the final policy may address eligible destinations, shipping methods, transit estimates, customs, duties, taxes, brokerage, and restricted items.

Duties, Taxes & Customs

International duties, taxes, customs charges, or brokerage fees may apply depending on destination and order configuration.

[Insert Confirmed Duties / Taxes Responsibility]

Shipping Restrictions

Some products or destinations may be subject to shipping restrictions.

[Insert Confirmed Restrictions]

Collection Launches

Higher order volume may affect processing during major collection releases. Any specific launch-related processing guidance should be communicated at checkout, on the product page, or through order communications.

Order Confirmation Is Not Shipment Confirmation

An order confirmation acknowledges that the order has been received. A shipment notification indicates that shipping information has been generated for fulfillment. These are two distinct stages of your order.

Client Services

Need Help With a Delivery?

Have your order number and tracking information available when contacting Client Services.

This Shipping Policy may be updated from time to time to reflect operational, legal, or service changes. The version posted on this page is the current version unless otherwise stated.