Returns & Refunds

To be eligible for return, an item must meet the current return requirements.

Potential criteria may include: within the approved return window; unworn, unused, unwashed, and unaltered; original tags attached; original packaging where required; free from fragrance, stains, damage, or wear.

Return requests must be initiated within the period specified by the current policy.

1. Review eligibility
2. Submit a return request
3. Receive return instructions if approved
4. Package the item securely
5. Send the return using the approved method
6. Return is inspected
7. Eligible refund or other resolution is processed

Returned items may be inspected before a refund or exchange is approved.

The following items are not eligible for return:

Potential categories that may require business review: final-sale merchandise, personalized items, gift cards, used items, certain accessories, limited releases, hygiene-sensitive products.

Return eligibility for discounted or sale merchandise depends on the terms stated at the time of purchase.

If an item is final sale, that status should be clearly disclosed before checkout.

Return eligibility for preorder merchandise should be clearly disclosed on the product page and in the applicable preorder terms.

Possible operational models may include direct exchanges, return + repurchase, size exchange only, or no exchanges. If exchanges are offered, availability may depend on inventory.

If an item arrives damaged, contact Client Services promptly with your order number, product name, description of the issue, and clear photographs where applicable.

If the product received does not match the order, contact Client Services with your order number, the item received, the item ordered, and photographs if requested.

If an order arrives without all expected items, review the shipment information first in case products were fulfilled separately. If the item is still missing, contact Client Services.

Possible structures may include customer-paid return shipping, a prepaid label deducted from the refund, complimentary return shipping, or case-by-case handling for damaged or incorrect items.

Items should be packaged securely to reduce the risk of damage during return transit.

If a return authorization process is used, unapproved returns may not be accepted.

Returned items may be reviewed to confirm they meet the applicable return requirements. If the return does not meet eligibility standards, the available next steps will depend on the final policy.

Possible structures may include the original payment method, store credit, or a customer-selected option.

Once an eligible return is approved and processed, refund timing may depend on both the store and the customer's financial institution or payment provider.

Potential situations may include missing components, condition issues, bundled products, or discount allocation.

Return rules for coordinated sets or bundled products should be defined according to the final product and promotion structure.

Potential considerations: gift receipt, store credit, original purchaser refund, or exchange.

Potential policy areas: return shipping, customs forms, duties, taxes, brokerage, original shipping, and currency conversion.

Orders returned to sender due to address, delivery, refusal, or carrier issues may be handled according to the shipping and refund policies in effect at the time.